Your Privacy Is Important to Us
Types of Information
“Personally Identifiable Information” is private data about you as an individual. Examples of this data would be your name, address, telephone number, email address, and other personal information that identifies you. We call this “Personal Information” for short.
“Anonymous Information” does not identify you as an individual. It‘s information that is collected without connecting it to any name, address, or other Personal Information. Although this data does not identify you, it does provide us with anonymous information about how people are using the MobiTV Service or website. For example, anonymous information collected by us may describe how many people viewed a particular page on our website or used a feature of our website.
What information does MobiTV collect from its website?
We collect some Personal and Anonymous Information from the mobitv.com website in order to maintain the website, provide enhanced services and tailor mobitv.com to your needs. When you visit certain areas of mobitv.com, we may ask you for Personal Information. For example, if you request information about MobiTV or request a white paper, we will ask you for certain Personal Information in connection with that transaction. We may also collect some Anonymous Information from the website, including which pages are viewed by visitors to the site and other similar data. As do most websites, MobiTV.com may use “cookies.” A cookie is a small data file that a website can send to your browser to be stored automatically on your computer. Cookies are commonly used to track your visits to a site so you don‘t have to log in on every page and to analyze how you use the site. This allows website operators to serve you better. MobiTv does not collect Personally Identifiable Information about your online activities over time and across third-party Web sites or online services.
How does MobiTV use the information it collects from its website?
We may use Personal Information collected through our website to complete a transaction you request; for example, to provide information to you. If you have given us permission, MobiTV and its partners may also use your mailing address, telephone number or email address to alert you to updated information about our services and technology. To the extent we obtain such permission, if you don‘t want MobiTV or its partners to contact you, you will have an opportunity to opt-out as discussed in the next question and answer below. Anonymous Information collected through our site is used for maintenance, monitoring and market research uses, but this Anonymous Information will not be linked to you without your permission.
What choices do I have regarding the collection and use of information from your website?
When you submit Personal Information at our website, you can opt-out of receiving information from MobiTV or its partners about MobiTV and related products, promotions, and services. You may also set your Internet browser to reject cookies to limit the collection of Anonymous Information from our website, but this may affect your ability to use some parts of our website.
Does MobiTV share my personal information gathered from its website with any third parties?
MobiTV does not sell, rent or lease its customer information to third parties. MobiTV will not share your Personal Information with third parties without your consent, except in the very limited circumstances outlined in the next question and answer below. Your Personal Information is not otherwise sold, marketed or shared with third parties without your permission.
Are there any special circumstances that may require my information to be shared with third parties?
MobiTV may disclose Personal or Anonymous Information if required to do so by law or in the good faith belief that such action is necessary or appropriate to conform to the law or comply with legal process served on MobiTV, to protect and defend the rights or property of MobiTV, the MobiTV Service or our customers, whether or not required to do so by law, or to protect the personal safety of our customers or the public. MobiTV reserves the right to contact appropriate authorities and disclose Personal or Anonymous Information to them at its discretion when it appears that individuals using our products or services are engaged in activities that are illegal or violate the MobiTV Service Terms of Service. Should MobiTV merge with or be acquired by another company, or if the business unit providing your service were sold to another company, then customer information maintained by MobiTV, including Personal and Anonymous Information, may be transferred to and used by the resulting combined company. If MobiTV were to cease operations, this customer data might be transferred to and used by another company, which offers similar or related products or services. While we cannot predict a great deal about such an unlikely event, we would hope this would provide you with continuity of service. From time to time we may also share Personal Information with third parties who perform certain services and functions on our behalf. These parties only have access to the Personal Information they need to perform their functions and we require them to use the information only in connection with the services they provide for us.
Can I correct the information collected about me?
MobiTV believes in and supports your right to access and edit the Personal Information you have provided us. To do so, simply contact MobiTV at privacy@MobiTV.com or call 1-877-795-5300 and we will make changes that you request.
What if I want to change my opt-in status?
If you have opted-in to receive information you can always opt-out at a later time by making such request via e-mail at privacy@MobiTV.com or via phone at 1-877-795-5300.
Is all of my information kept securely?
MobiTV utilizes a third party provider to store any Personal Information. Such provider is SSAE 16 certified and maintains a variety of physical, electronic and procedural safeguards to guard your information. All Personal and Anonymous Information is stored on physically and electronically secured servers. Access to this information is strictly limited to individuals with a legitimate reason to have access. The information is firewall protected against unauthorized access. While we cannot guarantee that loss, misuse or alteration of your data will not occur, we work hard to prevent such occurrences.
Does MobiTV collect Personal Information about children?
MobiTV is concerned about the safety and privacy of children and fully complies with the requirements of the Children‘s Online Privacy Protection Act of 1998. This website is not intended for or directed to persons under the age of 13, and MobiTV will not knowingly collect Personal Information at this website from anyone under such age. Any person who provides their information to MobiTV through this website represents to us that they are 13 years of age or older.
What about links to other sites?
This website may contain links to other sites that are not owned or controlled by MobiTV. Please be aware that MobiTV is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of every website that may collect your personally identifiable information.
We will update this policy as our business and services expand and change. Updates to this policy will be posted on our website. We encourage you to review this policy periodically to review any changes that have been posted. One thing that will never change at MobiTV is our commitment to your privacy.
What if I have other questions?
“Personal Information” is information that identifies you as an individual. Examples of this data would be your name, address, telephone number, email address, and other information that identifies you uniquely.
“Location Information” is coarse information about the location of your device at a specific point in time. To the extent such information is utilized by the MobiTV Service it is not sufficiently granular to identify the street name of your location.
“Anonymous Information” is anonymous information about how people are using our Service, which is used without connecting it to any Personal Information.
“Aggregate Viewing Data” is one type of Anonymous Information. It is certain viewing information used by us to improve the MobiTV Service, such as which programs are viewed, the average data transfer rate, length of viewing sessions, and other similar data. Aggregate Viewing Data is data aggregated across users and therefore does not identify you as an individual.
“Collected Information” means Personal Information, Location Information, and Anonymous Information.
“VUID” means an identification number generated by wireless carriers to identify particular devices. In some cases the VUID is randomly generated, in others it is the Mobile Device Number (“MDN”), which is the phone number.
The MobiTV Service collects the VUID and uses it to authenticate whether a device is subscribed to the MobiTV Service. To the extent that the VUID is an MDN, it may constitute Personal Information. Other than such limited case, we do not collect Personal Information unless you provide it to us voluntarily outside of the MobiTV Service, such as when you request promotional material, if you decide to complete customer surveys or participate in contests, or when you call our customer support line or otherwise interact with our employees or agents. The MobiTV Service does not collect Personal Information about an individual consumer’s online activities over time or across third-party Web sites or online services.
MobiTV may collect Location Information at the time you log into or open the MobiTV Service, and periodically during each viewing session. If we collect such information, we do not retain such information longer than is necessary for the use of such information, as described in the section “Use of Location Information” below, or as is required by our legal and/or contractual obligations. You may be asked by MobiTV Service for your consent to collect such Location Information. You may decline to provide consent for the collection and use of your Location Information; however, if you decline to provide your consent, you may not be able to continue to use the MobiTV Service at that time because we may need Location Information to verify that your location meets the geographic requirements for using the MobiTV Service. You may also opt out of such collection and use at any time by ending your use of the MobiTV Service. MobiTV follows CTIA’s Best Practices and Guidelines for Location-Based Services.
MobiTV may collect Anonymous Information relating to the use of the MobiTV Service. For example, MobiTV's servers automatically gather Aggregate Viewing Data. For network monitoring purposes, the MobiTV Service may also record how many devices in the aggregate are connected to the MobiTV Service in particular geographic locations.
Any Anonymous Information gathered from your use of the MobiTV Service will not be used in conjunction with your name or other Personal Information without your consent.
To the extent that the VUID is the MDN MobiTV collects and uses such information solely to operate and deliver the MobiTV Service. If you have provided Personal Information that you voluntarily provided to us, we will only use it in accordance with your authorization, for example to assist you with questions and resolve problems relating to your use of the MobiTV Service.
MobiTV may use Location Information to restrict viewing of content to its permitted geographic area and to enforce certain other geographic restrictions on viewing content, such as geographic blackouts for live sporting events.
MobiTV uses Anonymous Information to effectively operate the MobiTV Service and enhance your experience using the MobiTV Service. For example, we may use Anonymous Information to diagnose and correct problems with the MobiTV Service and to optimize the performance of our computer network.
MobiTV will not share your Personal Information with third parties without your consent, except in the very limited circumstances outlined in the Special Circumstances section below. Your Personal Information is not otherwise sold, marketed or shared with third parties without your permission.
We will not share your Location Information with third parties, except and only to the extent necessary to provide the MobiTV Service to you. We do not sell your Location Information or use it in any way not permitted by law.
Anonymous Information may be shared with third parties for research, market analysis, or other similar purposes. We may also share Aggregate Viewing Data with third parties who supply us with programming for the MobiTV Service and with the wireless carriers associated with the MobiTV Service. MobiTV will only share Anonymous Information with third parties if the information is disclosed in a manner that does not identify individual subscribers to the third parties concerned.
MobiTV may disclose Collected Information if required to do so by law or in the good-faith belief that such action is necessary or appropriate to (a) comply with applicable laws or legal process served on MobiTV, (b) protect and defend the rights or property of MobiTV, the MobiTV Service, or the users of the MobiTV Service, whether or not required to do so by law, or (c) protect the personal safety of users of the MobiTV Service or the public. MobiTV reserves the right to contact appropriate authorities and disclose Collected Information to them when it appears that individuals using our products or services are engaged in activities that are illegal or violate the MobiTV Terms of Service and End-User License Agreement.
MobiTV may sell, transfer or otherwise share some or all of its assets, including Collected Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
From time to time, MobiTV may also share Collected Information with third parties for their use to provide services to MobiTV in the operation and delivery of the MobiTV Service. All such third parties are prohibited from use of such Collected Information except to provide such services to MobiTV.
MobiTV believes in and supports your right to access and edit the Personal Information you have provided us. To do so, simply contact MobiTV at privacy@MobiTV.com or call us at 1-877-795-5300 and we will make changes that you request.
MobiTV currently does not knowingly collect or use Personal Information from children under 13 except in compliance with the Child Online Privacy Protection Act (“COPPA”), and MobiTV will not do so in the future without first obtaining verifiable consent from their parents to the extent required by COPPA. Should a child whom MobiTV knows to be under 13 send Personal Information to MobiTV, MobiTV will only use that information to respond directly to that child or seek parental consent.
MobiTV maintains a variety of physical, electronic, and procedural safeguards to guard Collected Information. For example, such information resides on physically and electronically secured servers. In order to attempt to prevent unauthorized access into our systems, our servers sit behind an electronic firewall and are not directly connected to the Internet, and only authorized MobiTV employees or agents carrying out permitted business functions are permitted access. These technologies and methods, among others we use depending on the type of data being transmitted and/or stored, increase the security and privacy of information traveling to, from and within the MobiTV Service. While we cannot guarantee that loss, misuse or alteration of your data will not occur, we work hard to reduce the risk of such occurrences.
In addition, MobiTV encourages all users of the MobiTV Service to review the privacy policies posted by third party services, including those linked to or from the MobiTV Service, to ensure that these services also protect Personal Information. MobiTV is not responsible for Personal Information you provide to such services or the privacy practices and other polices of such services.